Implement policies and procedures to address security incidents involving ePHI
Security incidents involving ePHI are not a matter of if but when. HIPAA requires organizations to identify and respond to security incidents, mitigate harmful effects to the extent practicable, and document incidents and their outcomes. A security incident is any attempted or successful unauthorized access, use, disclosure, modification, or destruction of ePHI or systems containing ePHI. A well-defined incident response process limits damage, supports breach notification determinations, and demonstrates due diligence to regulators.
Implementation steps
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Define a security incident response policy and procedure
Write a documented incident response policy that defines what constitutes a security incident, how incidents should be reported, who is responsible for incident response, escalation procedures, and how incidents are documented. Include a definition of when an incident rises to the level of a reportable breach under HIPAA's Breach Notification Rule.
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Establish incident reporting and tracking
Create a mechanism for workforce members to report potential security incidents: a security inbox, a helpdesk ticket category, or a dedicated hotline. Track all reported incidents in a log or ticketing system. Assign ownership for investigation and document findings, response actions, and resolution for each incident.
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Implement incident response and mitigation
When an incident is identified, contain it as quickly as possible to prevent further ePHI exposure. This may include disabling compromised accounts, isolating affected systems, or revoking access. After containment, investigate to determine root cause, scope, and whether ePHI was accessed. Implement mitigations to prevent recurrence.
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Conduct breach risk assessments
For any incident involving potential ePHI access, perform a breach risk assessment to determine whether HIPAA's Breach Notification Rule requires notification to affected individuals and HHS. Document the four-factor risk assessment: the nature and extent of the ePHI involved, who accessed it, whether ePHI was actually acquired or viewed, and the extent to which the risk has been mitigated.
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Evidence required
Incident response policy
Written policy and procedures for identifying, responding to, and documenting security incidents.
- - Security incident response plan
- - Incident response policy document
Incident log
Log of security incidents and their resolution.
- - Incident tracking tickets
- - Security incident register
- - Breach risk assessment documentation
Related controls
Implement a security management process to prevent, detect, contain, and correct security violations
Security Management Process
Designate a security official responsible for developing and implementing security policies and procedures
Assigned Security Responsibility
Implement procedures to ensure workforce members have appropriate access to ePHI and prevent unauthorized access
Workforce Security
Implement policies and procedures for authorizing access to ePHI
Information Access Management